Your Villages Website Terms of Use
Last Revised: April 30, 2026
The website located at www.yourvillages.com (the "Website") is published, owned, and operated by Thanacare LLC (collectively with its subsidiaries, affiliates, and related entities, "Company," "Thanacare," "we," "us," and "our"). These Terms of Use (the "Terms") govern your access to and use of the Website.
These Terms include an arbitration clause and a waiver of class actions. Please read these Terms carefully before using the Website.
By clicking to accept or to agree to the Terms when this option is made available to you, or by using the Website, you agree and acknowledge on your own behalf (referred to throughout the Terms as "you") that you have read, understand, and agree to be bound by these Terms and to comply with all applicable laws, including, without limitation, all federal, state, and local laws, regulations, and directives. If you do not agree to these Terms, please do not use the Website.
1. Purpose of the Website
The Company provides this Website as the corporate marketing and informational site for the Villages care coordination platform. The Website is intended to introduce visitors to our platform, provide information about our products and services, and allow visitors to contact us, request demonstrations, and subscribe to our newsletter.
The information on the Website is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information at any particular time. Any reliance you place on such information is at your own risk. The Company disclaims all liability and responsibility arising from any reliance placed on such content by you or any other visitor to the Website. Any information you provide or that is collected through the Website will be handled in accordance with the Website's Privacy Policy, which is incorporated by reference into these Terms.
The Website is distinct from our instance-specific products (such as Firefly at firefly.yourvillages.org and Doula Villages at doula.yourvillages.org). Each instance-specific product has its own separate Terms of Use and Privacy Policy that govern that product. These Terms apply only to www.yourvillages.com.
2. Not for Medical Treatment
The Website is not a place for the practice of medicine. No medical diagnosis, treatment, or prescription is offered through the Website. All information provided on the Website is intended for general informational purposes only and is in no way intended to create a physician-patient relationship as a result of using the Website. The Website is not a substitute for professional medical diagnosis or treatment. The Company does not guarantee that the information is or will be complete, accurate, error-free, useful for a particular purpose, or available at any particular time.
3. HIPAA
This Website is a corporate marketing and informational site. It does not collect or process Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act ("HIPAA"), and information you provide directly to this Website is not subject to HIPAA.
If you are an end user of one of our instance-specific products (such as Firefly), the handling of any PHI in that product is governed by the Notice of Privacy Practices of the applicable covered entity and the Business Associate Agreement between that covered entity and Thanacare LLC. Each instance-specific product has its own separate Terms of Use and Privacy Policy that describe how information is handled within that product.
Please do not provide PHI, Social Security numbers, payment card information, or other sensitive personal data through Website forms or free-text fields.
4. Not for Legal Advice
While the Company provides services that are supportive of organizations addressing care coordination and end-of-life planning, the Company is not a law firm and any information provided by the Company or the Website is not legal advice. We always recommend you seek qualified legal counsel in making any final legal decisions or executing legal documents.
5. Use of the Website
The Company grants you a non-exclusive, non-transferable, revocable right to access and use the Website and the data, materials, content, or information herein (collectively, the "Content") solely for your personal or internal business evaluation purposes. Your right to access and use the Website is limited to lawful and personal or non-commercial purposes unless you are otherwise expressly authorized by the Company in writing. You agree to use the Website only for lawful purposes, comply with all rules governing any transactions on and through the Website, and comply with applicable laws.
6. Account Responsibility
If you create or are given a password to access any account features of the Website, you are responsible for maintaining the confidentiality of your account and password. You are responsible for all activities that occur under your account, and you agree to notify the Company immediately at support@yourvillages.com of any unauthorized use of your account. The Company is not responsible for any loss you may incur as a result of any unauthorized person using your account or your password.
7. Prohibited Uses
You agree that you will not:
- Use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of it;
- Attempt to gain unauthorized access to any Website account, computer systems, or networks associated with the Company or the Website;
- Obtain or attempt to obtain any materials or information through the Website by any means not intentionally made available or provided by the Company;
- Use any robot, spider, scraper, or other automatic device, process, or means to access, monitor, or copy any of the material on the Website, including for the purposes of training machine-learning or artificial intelligence systems, except as expressly permitted by the Company in writing;
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
- Attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
- Bypass or circumvent any access or authentication controls on the Website; or
- Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
8. Notice and Consent to Receipt of Email Communications
By submitting a contact form, demo request, or business inquiry, you consent to receive email communications from the Company in response to your submission. The Website does not currently send marketing emails or newsletters. If we add marketing email communications in the future, we will obtain your consent before adding you to any marketing list, provide an unsubscribe mechanism in every marketing email, and comply with the U.S. CAN-SPAM Act of 2003.
The Website does not currently send SMS or text messages. If we add text messaging in the future, we will obtain your express written consent before sending any marketing or informational text messages, in accordance with the Telephone Consumer Protection Act ("TCPA") and applicable state law.
9. Third-party Websites
The Website may contain links to websites controlled or operated by persons and companies other than the Company ("Linked Sites"). Linked Sites are not under the control of the Company, and the Company is not responsible for the contents of any Linked Site, including any link contained on a Linked Site or any changes or updates to a Linked Site. The Company is not responsible if a Linked Site is not working correctly or for any viruses, malware, or other harms resulting from your use of a Linked Site. The Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Company of the website or any association with its operators. You are responsible for viewing and abiding by the privacy policies and terms of use posted on Linked Sites.
10. Third-party Applications
You acknowledge that your access and use of any third-party applications, software, plug-ins, or services available on or through the Website (the "Third-party Applications") is at your discretion and risk, and the Company has no liability to you arising from your use of the Third-party Applications. The Company disclaims any representation, warranty, or guaranty regarding the Third-party Applications, whether express, implied, or statutory, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose, and any representation regarding the availability, quality, reliability, features, appropriateness, accuracy, completeness, or legality of the Third-party Applications.
11. Intellectual Property
The Website and the Content are protected by copyrights, trademarks, and other proprietary rights. You are not permitted to use the Website or Content in any manner except as expressly permitted by the Company in these Terms. The Website and Content may not be copied, reproduced, modified, published, uploaded, posted, transmitted, performed, distributed, or used to train artificial intelligence or machine learning systems, in any way, without the express written consent of the Company or the applicable owner.
You acknowledge and agree that you are solely responsible for complying with the applicable restrictions on use of all Content, copyrighted materials, and trademarks that you see, hear, and use on the Website. Any unauthorized use of such intellectual property would result in irreparable injury for which money damages would be inadequate, and the Company will be entitled to injunctive relief in addition to other remedies available at law and in equity.
12. Your Content
If you submit any content to the Website, including comments in free-text fields, contact form messages, or replies to emails ("Your Content"), you warrant and represent that you have the legal right to use Your Content and grant the Company an irrevocable, royalty-free, worldwide, non-exclusive license to use Your Content in providing services described in these Terms and in any posted policies on the Website, and to respond to your inquiry. You will not submit any Content that is unlawful, infringes the rights of any third party, or contains malicious code.
Questions regarding Your Content or the use of any intellectual property on the Website should be directed to support@yourvillages.com.
13. United States Only
The Company is based in the State of Minnesota in the United States. The Company provides this Website for use only by persons located in the United States. We make no claims that the Website or any of its contents are accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries.
14. Disclaimer of Warranties
ALL INFORMATION OR SERVICES PROVIDED BY THE COMPANY TO YOU VIA THE WEBSITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, ARE PROVIDED "AS IS" AND "WHERE IS" AND WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY AND ITS THIRD-PARTY LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR COVENANT CONCERNING THE ACCURACY, QUALITY, SUITABILITY, COMPLETENESS, SEQUENCE, TIMELINESS, SECURITY, OR AVAILABILITY OF THE WEBSITE OR ANY CONTENT POSTED ON OR OTHERWISE ACCESSIBLE VIA THE WEBSITE. THE COMPANY DOES NOT REPRESENT THAT THE WEBSITE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. THE COMPANY MAKES NO WARRANTY THAT THE WEBSITE WILL BE FREE OF VIRUSES, WORMS, OR TROJAN HORSES OR THAT IT WILL FUNCTION OR OPERATE IN CONJUNCTION WITH ANY OTHER PRODUCT OR SOFTWARE.
YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. YOU MAY HAVE OTHER RIGHTS, WHICH VARY BY JURISDICTION. WHEN IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY, YOU AGREE THAT THEY WILL BE LIMITED TO THE GREATEST EXTENT AND SHORTEST DURATION PERMITTED BY LAW.
15. Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL THE COMPANY OR ANY OF ITS THIRD-PARTY LICENSORS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, LOSS OF INFORMATION OR PROGRAMS, TRANSACTION LOSSES, OPPORTUNITY COSTS, INTERRUPTION OF BUSINESS, OR COSTS OF PROCURING SUBSTITUTE GOODS) RESULTING FROM, ARISING OUT OF, OR IN ANY WAY RELATING TO THE WEBSITE, OR THE DATA, CONTENT, OR INFORMATION ACCESSED VIA THE WEBSITE OR ANY HYPERLINKED WEBSITE, OR ANY DISRUPTION OR DELAY IN THE PERFORMANCE OF THE WEBSITE, REGARDLESS OF THE FORM OF THE CLAIM OR ACTION, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE, AND REGARDLESS OF WHETHER OR NOT SUCH DAMAGES WERE FORESEEN, UNFORESEEN, OR FORESEEABLE, EVEN IF THE COMPANY OR ITS THIRD-PARTY LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE TOTAL LIABILITY OF THE COMPANY AND ITS THIRD-PARTY LICENSORS TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN WHOLE OR IN PART.
16. Indemnity
You agree to defend, indemnify, and hold harmless the Company and its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Website, your submission of Your Content, or your use of any information obtained from the Website.
17. Termination and Restriction of Access
In its sole discretion, the Company may terminate or suspend your access to the Website for breach of these Terms or for any other reason. The Company shall not be liable for any losses or damages arising from any such termination of service.
18. Dispute Resolution; Arbitration; Class Action Waiver
Please read this Section carefully — it affects your legal rights.
18.1 Informal Resolution
Before filing any claim against the Company, you agree to first contact the Company at support@yourvillages.com with a written description of the dispute, and the parties will attempt to resolve the dispute informally for at least thirty (30) days before any formal proceeding.
18.2 Binding Arbitration
If the parties are unable to resolve a dispute through informal discussions, any and all disputes arising out of or relating to these Terms or your use of the Website, including disputes concerning their interpretation, violation, invalidity, non-performance, or termination, shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator. The arbitrator will apply Minnesota law. The arbitration will be conducted in Hennepin County, Minnesota, or by video or telephone, at the election of the party initiating the arbitration. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
This arbitration agreement is mutual: it applies to claims by you against the Company and claims by the Company against you.
18.3 Class Action Waiver
You and the Company agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and the Company each waive any right to a jury trial.
18.4 Exceptions
Either party may bring an individual action in small-claims court if the dispute is within that court's jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.
18.5 Opt-Out Right
You may opt out of this arbitration agreement by sending written notice to support@yourvillages.com within thirty (30) days of first agreeing to these Terms. Your notice must include your full name, the email address you used to interact with the Website, and a statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provision of these Terms.
19. Limitation on Time to File Claims
Any cause of action or claim you may have arising out of or relating to these Terms or the Website must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Minnesota, U.S.A., without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, you irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Minneapolis, Minnesota in all disputes arising out of or relating to the use of the Website.
21. Changes to these Terms
The Company may update or change these Terms from time to time to reflect changes in our offered services, changes in the law, or for other reasons as deemed necessary. The effective date of any updated Terms will be reflected in the "Last Revised" entry at the top of these Terms. For material changes, we will use reasonable efforts to provide additional notice, such as posting a notice on the Website. Your continued use of the Website after any such change is communicated, or when you click to accept or to agree to the Terms when this option is made available, will constitute your consent to such change(s).
22. General
You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or your use of the Website. You may not assign these Terms without the prior written consent of the Company. The Company may assign these Terms, in whole or in part, at any time. The Company's performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of the Company's right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Website or information provided to or gathered by the Company with respect to such use.
If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in effect.
These Terms, including the Privacy Policy and all other documents expressly incorporated herein by reference, constitute the entire agreement between you and the Company with respect to the Website, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the Company.
A printed version of these Terms and of any notices given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
23. Contact Information
Questions can be directed to:
Thanacare LLC
Email: support@yourvillages.com